KitnexProduct and support questions
Ask about logo generation, exports, prompt strategy, app behavior, mockup usage, or issues that make it hard to complete your workflow.
Contact us
Questions about the app, partnerships, billing, or support? Send us a message and we will respond within one to two business days.
What we can help with
Use the contact form when you need a human response, especially if the issue affects billing, account access, export quality, or a partnership conversation.
Billing and subscription help
Reach out if you need help understanding a purchase, subscription state, renewal, refund eligibility, or the best place to resolve an App Store billing issue.
Partnerships and collaborations
Contact us for creator, affiliate, integration, or co-marketing opportunities where Kitnex can support a launch, campaign, or customer workflow.
Press and product feedback
Use the form for media requests, product reviews, launch coverage, feature ideas, or detailed feedback on where the workflow should improve next.
How to get a faster response
A little detail makes support much more effective. If you include the right context up front, we can usually resolve the issue in fewer back-and-forth messages. This is especially helpful when the request involves a payment, a missing export, a prompt that produced unexpected results, or a workflow issue that blocks a launch deadline.
- Describe what you were trying to do and where the workflow broke down.
- Mention whether the issue affects billing, exports, generation quality, or general product usage.
- Share any relevant device, browser, or app context if the issue appears to be technical.
- If the issue involves a purchase, include the email or account details that help us locate the request quickly.
Read before you write
If your message is about prompt quality, launch readiness, or choosing between visual directions, these articles may answer the question immediately.
How to Design a Logo with AI in 2026
Turn a rough idea into a real logo workflow: define the brief, compare directions, test mockups, and know when a concept is strong enough to ship.
Read articleBest AI Logo Maker Workflows for Founders
The best AI logo workflow for founders is not the one that creates the most options. It is the one that helps you make a decision quickly and carry that decision into launch assets.
Read articleLogo Color Psychology for Modern Brands
Color is not just decoration. It changes how a logo is categorized, how serious it feels, and whether a brand reads as premium, playful, technical, or trustworthy.
Read article