KitnexBilling & Subscriptions
Manage or cancel your subscription in App Store settings, then contact us if you need help understanding renewals, access, or refund steps.
Support
Find fast answers for billing, prompt quality, exports, and everyday Kitnex troubleshooting.
Prompt Tips
Include industry, style, audience, color direction, and symbols to give the model enough context for stronger logo generations.
Export Issues
If exports fail or look incomplete, verify your connection, available storage, and whether the generation finished processing before you download.
Before you contact support
Most issues can be resolved faster if you gather a few practical details first. This is especially helpful for billing questions, generation failures, or unexpected export results.
- Confirm the exact page or screen where the problem appears and whether it happens every time or only occasionally.
- Note the prompt, style, or action you were using when the issue occurred so the problem can be reproduced more easily.
- Check your App Store subscription status if the problem looks related to plan access, billing, or renewals.
- If possible, include a screenshot or concise explanation of the expected result versus what actually happened.
What support can guide you through
Kitnex support is most helpful when the request is connected to a concrete workflow problem, account question, or launch task that is blocked by missing information. The more clearly you can describe your goal and where the friction starts, the easier it is for us to point you toward the fastest fix or next step.
Generation and prompt guidance
Get help writing better prompts, narrowing style directions, and understanding how to get more useful logo variations from your brief.
Exports, mockups, and asset usage
Understand how to use transparent PNG exports, what mockup previews are best for, and how to prepare assets for websites, presentations, and promotional materials.
Accounts, access, and billing
Resolve questions around subscriptions, purchase state, refunds, and access to paid product capabilities when something looks out of sync.
Guides that answer common support questions
These workflow guides often resolve the practical questions users raise before or during logo generation, exports, and mockup review.
How to Design a Logo with AI in 2026
Turn a rough idea into a real logo workflow: define the brief, compare directions, test mockups, and know when a concept is strong enough to ship.
Read articleBest AI Logo Maker Workflows for Founders
The best AI logo workflow for founders is not the one that creates the most options. It is the one that helps you make a decision quickly and carry that decision into launch assets.
Read articleLogo Color Psychology for Modern Brands
Color is not just decoration. It changes how a logo is categorized, how serious it feels, and whether a brand reads as premium, playful, technical, or trustworthy.
Read article